https://jamel-gems.com: General conditions of sale (CGV): Date of last update: Friday March 29, 2024

 General:

We are happy to welcome you to the Jamel Gems website.

These conditions govern sales by the company JAMEL GEMS, EI, 129 Avenue de Genève 74000 ANNECY FRANCE

Gemmology / Sale of precious stones and jewelry

Telephone number: +33684473384

Email address: jamelgems@gmail.com

RCS: 902 096 361 Annecy

The description:

All references in immediate stock are subject to a detailed description including in particular the weight, dimensions, color, purity and provenance when known. In addition to this description, the customer can at any time request additional information from JAMEL GEMS by email, telephone or post.

Price:

The prices of our products are displayed in euros or converted at the exchange rate applicable in your country, all taxes included. These prices may be adjusted upwards or downwards without notice, depending on stock availability, suppliers, market conditions (volume of supply and demand). Any reserved or confirmed order paid at the displayed price will not be subject to any price variation.
JAMEL GEMS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability. The products remain the property of JAMEL GEMS until payment has been received in full. Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Order:

You can order. In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be due. These rights and sums are not the responsibility of JAMEL GEMS.

They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.

The contractual information is presented in English or in other languages ​​of your country and will be confirmed at the latest when your order is validated.

The company JAMEL GEMS reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received. .

Confirmation of your order :

Any order appearing on the site https://jamel-gems.com implies acceptance of these General Conditions. Any order confirmation implies your full acceptance of these general conditions of sale, without exception or reservation.

All data provided and the recorded confirmation will constitute proof of the transaction.

You declare that you are fully aware of it.

The order confirmation will constitute signature and acceptance of the operations carried out.

A summary of your order information and these General Conditions will be sent to you in PDF format via your order confirmation email address.

Payment:

The payment methods accepted are credit card (Visa, Carte Bleue, Paypal, Eurocard or Mastercard) exclusively on the secure site and bank transfer. Current VAT does not apply. For any bank card capped according to the bank’s own security system, in this case, only bank transfer is accepted.

Credit Card Fraud:

We reserve the right to delay shipment or not honor any order whose payment by credit card seems suspicious to us, until successful verification, with the voluntary assistance of the customer. Our control system monitors possible fraud and reports it. Fraudsters will invariably be prosecuted.

Exchange rate:

Exchange rates may be set and updated periodically, and you acknowledge that such updates may affect the prices of merchandise on the checkout page. You will be charged based on the exchange rate applicable at the time you place your order via the checkout page.

Ownership and risk relating to the goods; Official importer:

Title to the Goods you have ordered passes to you in accordance with these Conditions, in France (where the contract for the sale of the Goods is concluded).

We transfer title to the Goods ordered as soon as we dispatch them to you (provided that you have made payment in full of the price of the Goods plus the Delivery Charges and any other charges payable under these Conditions, on optionally).

Risk of damage to or loss of the Goods passes to you upon delivery to you or to a person designated by you to receive or take possession of the Goods on your behalf.

Any damage to packages and/or products, or any error in the number of packages must be immediately reported in writing on the delivery note provided by the Carrier. Subject to the mandatory provisions of applicable law, once the delivery note has been signed by you, you can no longer make a claim regarding the delivered packages.

You are considered the importer of record of the Goods and we only act as a facilitator of the importation on your behalf as your agent. You are responsible for ensuring that the product can be legally imported to the destination; thus, you must comply with all applicable laws, regulations, certifications and rules of the destination to which you are importing the Goods. Please note the usage standard of the Goods in the destination BEFORE placing the Order. Goods ordered to a territory with different standards cannot be returned for this reason and we, as well as the retailer, accept no liability for circumstances which may arise from purchasing an item with standards unsuitable for your territory .

Please note that documentation such as user manuals, instructions and safety warnings may not be in your languages; you may not have access to manufacturer services or other service options for the Goods or their parts.

You agree not to re-export or resell any Goods purchased by you through the Checkout Page.

Exchange/Refund Guarantee:

Any retail sale to an individual benefits from our satisfied or exchanged/refunded guarantee within 14 days, with return of the goods at their expense, in good condition and in their original packaging. The refund covers the total less packaging costs. No restocking fees. Stones sold in lots are not covered by this money back guarantee.

Availability :

Our products are offered as long as they are visible on the site https://jamel-gems.com and while stocks last. For non-stocked products, our offers are valid subject to availability from our suppliers.

If a product is unavailable after placing your order, we will inform you by email. Your order will be automatically canceled and no bank debit will be made.

The site https://jamel-gems.com does not sell in large quantities.

Delivery:

Transport is carried out by our shipping suppliers by registered letter (metropolitan France, DOM, TOM and INTERNATIONAL). Processing times are 1-2 business days plus shipping time. These deadlines are given for information only and may vary depending on external factors such as strikes, temporary authorizations or office closures during our purchases abroad.

The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page.

In the event of a shipping delay, an email will be sent to you to inform you of any consequences on the delivery time indicated to you.

In accordance with legal provisions, in the event of late delivery, you have the possibility of canceling the order under the conditions and procedures defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse you for it as well as the shipping costs under the conditions of article L 138-3 of the Consumer Code.

In the event of deliveries by carrier, the company JAMEL GEMS cannot be held responsible for a delivery delay due exclusively to the unavailability of the customer after several appointment proposals.

Responsibility:

The products offered comply with current French legislation. JAMEL GEMS cannot be held responsible in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.

In addition, JAMEL GEMS cannot be held responsible for damage resulting from improper use of the purchased product.

Finally, JAMEL GEMS cannot be held responsible for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

Applicable law in the event of a dispute:

These conditions of sale represent French law.

Intellectual property :

All elements of the site https://jamel-gems.com are and remain the exclusive intellectual property of JAMEL GEMS. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the written consent of JAMEL GEMS.

Personal data:

JAMEL GEMS reserves the right to collect nominative information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information that we send to you.

They may also be transmitted to companies which contribute to these relationships, such as those responsible for the execution of services and orders, their management, their execution, their processing and their payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the site.

Account Termination:

JAMEL GEMS reserves the right to terminate an account for which one or more orders have not been paid. The account is made inaccessible and it is no longer possible to place new orders.

Archiving evidence:

JAMEL GEMS will archive the invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.

The computerized records of JAMEL GEMS will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

Jurisdiction under French law:

According to French laws, in the event of a dispute and in the absence of an amicable settlement, the Annecy Commercial Court will have sole jurisdiction to decide.